EngageIQTM recognized for advancing customer engagement through real-time conversational AI built on trust, safety, and actionable business intelligence
NASHUA, NH / ACCESS Newswire / November 10, 2026 / Unified Office announced today that TMC, a global, integrated media company, has named its EngageIQTM offering a 2026 Conversational AI Excellence Award winner, presented by TMC’s CUSTOMER magazine. The Conversational AI Excellence Awards recognize all tools, platforms and applications that contribute to the delivery of Conversational AI solutions.
EngageIQ combines real-time spoken-word analysis, sentiment detection, engagement insights and whisper coaching to help businesses improve customer interactions, strengthen employee performance, and identify opportunities to increase revenue. Based on Unified Office’s Total Connect Now™ platform analyzes customer conversations and provides actionable intelligence that enables managers to evaluate service quality, identify coaching opportunities, and make more informed business decisions.
As businesses increasingly adopt AI to automate and analyze customer interactions, trust, data protection, and reliability are essential. Unified Office addresses these concerns through a multilayered AI trust and safety framework maintained by its own AI engineering team. Customer call data, transcripts, and business information remain within Unified Office’s environment and are not sent to public large language models or used to train AI models. Sensitive information, including credit card numbers, is redacted before analysis, while industry-specific model tuning and additional safeguards help reduce inaccurate AI responses. When the AI lacks sufficient confidence, interactions can be escalated to a person rather than relying on an uncertain answer.
Unified Office is also model-agnostic, allowing it to select and change AI vendor models as technology, pricing and market conditions evolve, while maintaining a consistent set of safety protections.
“Conversational AI can deliver significant value to businesses, but only when it is built on a foundation of trust,” said Ray Pasquale, founder and CEO of Unified Office. “Businesses need to know that their customer data is protected, that AI is designed to deliver reliable insights, and that there are safeguards in place when the technology encounters uncertainty. EngageIQ brings actionable intelligence to customer conversations while helping businesses protect their reputations, improve service quality, and grow revenue. Responsible AI isn’t simply about adding new capabilities; it’s about delivering measurable business value without compromising trust.”
“Congratulations to Unified Office for receiving a Conversational AI Excellence Award. EngageIQ has been selected for demonstrating verifiable excellence in providing conversational AI solutions, tools and applications to enhance customer experiences, streamline operations, and drive business success,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to see great innovation from Unified Office in the future.”
About Unified Office
Unified Office is an AI-powered communications technology company helping businesses stay connected, work smarter, and get more value from every conversation. Its patented platform, Total Connect Now™, runs on the Highest Quality Routing Protocol™ (HQRP) nationwide transmission network, engineered for exceptional call quality and eliminating downtime and missed calls. Unified Office’s EngageIQ™ offering brings real-time spoken word analysis, sentiment detection, engagement insights, and whisper coaching to every customer conversation. EZCreateIQ™, a no-code intelligent network applications platform, lets businesses build and deploy automated workflows without technical resources. Combined with real-time business analytics and automated alerts, these tools give business stakeholders the visibility to make faster decisions, deliver exceptional customer service, and grow revenue. Automated alerts provide immediate visibility into performance and operational workflows. With 24/7 support and an unwavering commitment to continuous innovation, Unified Office protects customers against fallout from AI volatility and regulatory compliance issues. Learn more at www.unifiedoffice.com.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM, and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews, and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://customer.tmcnet.com.
About TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
Contact
Cathy Clarke
Unified Office Inc.
email: cathy.clarke@unifiedoffice.com
Tel: 617-527-2089
TMC Contact:
Stephanie Thompson
Manager, TMC Awards
203-852-6800
sthompson@tmcnet.com
SOURCE: Unified Office
View the original press release on ACCESS Newswire
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